How does the session work? ▼
Sessions are conducted remotely via video or phone call. After booking, we'll confirm a time that suits you and send through a short intake form to review before your session begins.
What do I need to prepare? ▼
Nothing specific is required. It helps to have a rough idea of your household size, location, and any existing supplies — but our expert will guide you through everything from the start.
How long after booking will I hear back? ▼
We aim to confirm your session within 24 hours of receiving your booking request. If you have an urgent need, please mention it in your message and we'll do our best to accommodate you sooner.
Can I book for a business or organisation? ▼
Absolutely. We work with households and businesses of all sizes. For corporate or group sessions, please mention this in your booking request and we'll discuss a tailored solution.
Do you offer discounts for not-for-profit organisations? ▼
We believe every community deserves to be prepared. We may offer discounted rates for registered not-for-profit organisations — please mention your NFP status in your booking request and we'll do our best to accommodate you.
Do you offer sessions in languages other than English? ▼
Currently our sessions are conducted in English only. We are looking to expand language options in the future — please contact us if you have specific requirements.